A: Sometimes we sell out of styles quickly, so if you are looking to exchange an item and don't want to miss out, we recommend returning your items for a refund and then purchasing what you are looking for right away. We will process your refund within 3-5 days from the arrival of your return at our warehouse. EASY RETURNS
HOW DO I CONTACT YOU?
CAN I ORDER OVER THE PHONE?
A: Sure. Call Monday thru Thursday, 10a-4:00p PST, at 541-295-8450.
HOW MUCH IS SHIPPING?
A: As little as possible but that S%&T ain't cheap these days.... Thanks Obama...
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: We push our shippers to do the best they can, as fast as they can. We're still small though. Orders generally ship within 48 hours of being placed, but processing can take up to 3 business days as we don't always ship on FRIDAYS. U.S. orders may ship via USPS Priority Mail and UPS Ground, depending on your location and what was ordered. For U.S. orders, please allow 3 to 7 business days for delivery. International orders ship via USPS and can take 2-3 weeks. We do have a FREE option for orders over $89- that appear in checkout.
DOES ERA3 SHIP INTERNATIONALLY?
A: Yes, we will ship apparel and accessories only.
WHAT IS YOUR RETURN POLICY?
A. We are trying to make returns as easy as possible. There is a link at the bottom left of every screen that can help you to initiate and easy return or just click here: ERA3 EASY RETURNS MAKE SURE TO ENTER THE EMAIL YOU ORDERED WITH. Refunds do not include shipping charges. ZERO returns on final sales items.
WHAT IF I FORGET MY PASSWORD?
A: We’ve all done it. Just visit http://www.era3.com/account/login and click FORGOT PASSWORD. Enter the same email address you used when you signed up. We’ll send you a link to reset your password. Yes....It's really that easy. You can do it.
HOW DO I UNSUBSCRIBE FROM THE MAILING LIST?
A: Sick of hearing from the Erathr3 Crew, simply click on the “Unsubscribe” link on the bottom of any of our emails. If that doesn’t work, please email us at INFO@erathr3.com.
DO I REALLY NEED TO CREATE AN ACCOUNT WITH ERA3?
A: No, but you should. Having an account will make it much easier to place future orders, view order status, and track shipments. But no....you don't have to. You should though....
HOW DO I KNOW WHAT SIZES TO ORDER?
A: Does this help?
|Mens Body Length||27.5 - 28||28.5 - 29||29.5 - 30||30.5 - 31||31.5 - 32|
|Mens Chest||36 - 36||39 - 41||42 - 44||45 - 48||49 - 52|
|Women Body Length||25.375 - 26.5||26 - 27||26.5 - 27.5||27 - 28.5||27.5 - 28.5|
|Women Chest||29.5 - 32.5||31.5 - 34.5||33.5 - 36.5||36.5 - 39.5||39.5 - 42.5|
HOW SHOULD I CARE FOR THE CLOTHING ITEMS I BUY FROM YOU?
A: Always wash in cold water, hang dry or tumble dry on the lowest possible setting, never Iron over imagery. If this sounds to complicated maybe your mom can help you out....
We completely stand behind the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of ERA3. Product damaged through wear and tear, misuse, or neglect are not eligible for return.